Shipping & Return Policy

Free Local Shipping/No Sales Tax:
Orders receive free shipping via UPS or FedEx in Oregon and Washington. All other states receive free shipping with a purchase of $100 or more.

Bridge City Kid is located in Oregon, a no sales tax state. Therefore, no sales tax of any kind will ever be added to your order, no matter where you live.

Package Tracking:
Once your order has shipped from our store, we will send you a tracking number to the email address you used when you placed your order.

Order Processing, How long does it take?:
Internet orders usually process within 1-2 business days.

International Orders:
International orders will be shipped via FedEx. If you are located outside of the U.S., the shipping charge will be queried from the FedEx Rate Servers & will be added as a separate charge. An email will be sent once your order has been placed for this completion. Orders to Canada can not be shipped to a P.O. Box. 

 

Returns:
If you're not happy with your purchase simply return it within 30 days for a full refund.  If a return is to be made by mail, please login to your account here and select the item(s) you wish to return.  A shipping label will be sent for your item(s).  Returns / Exchanges are subject to return shipping costs.  There will be an $8.00 deduction from your refund for soft goods, e.g., clothing, footwear, or any other small items. There will be a $25 deduction from your refund for oversized shipments, e.g., jogging strollers, scooters, or oversized packages.


Exemptions:
Climbing equipment, food, & first aid kits are not returnable for your own safety.  Bathing suits without the protective strip are also not returnable.  Please do not use the manufacturers packaging as the return box.  Returned merchandise with any odors such as smoke, perfume, pets etc. cannot be accepted.  We request you try on any footwear or clothing indoors before taking off the tags or throwing away the packaging. 

Refunds:
Refunds will be issued using the same method as the original payment. (Please note; some card issuers can take up to one full billing cycle for refunds to post to your account.) Expedited shipping costs are not refundable.

Send all eligible returns to:
Bridge City Kid
Attn: Internet Returns
8402 N Lombard St
Portland, Oregon
97203